One of the reasons for late payment is questions to the amount presented. Doubts about the correctness of calculations in accounting interruptions in the provision of services, in the ambiguity with the initial data, leads to the fact that payment postponed until the clarification of the issues that have arisen.
But the delay in paying is half the trouble. The trouble is in the spoiled costumer′s mood, especially when as a result of some general events or decisions, recalculations made for previous periods not by individual consumers, but by all consumers. It worsens the social situation in the city, the attitude towards the utility provider and the city′s leadership.
Therefore, in the "BAS-Population" program, attention is paid to the facilities of informing the population about the structure of charges, the initial data, the number of accruals and the reasons for the recalculation. Notifications include tariffs, areas, planned and actual quantity, amounts of withdrawals and recalculations. The values of the readings of the devices considered in the calculations indicated. Information provided on the activities that affected the change of payments.
In addition to notification or receipt, special software provided for people reception. The availability of information on the screens, various references, the display of input data, input points, input date and time, the input source allow the accountant to take care of the reception of people, quickly answer incoming questions. You can also print out the settlement scheme or the process of generating debt to the consumer.
The structure of accruals and the process of debt formation are also available to the consumer on the website in the personal cabinet. It is impossible to place in the receipt all the information on the accruals and the history of debt formation. But on the site, there are no restrictions on the number of references and their volume.
